Weekly Newsletter - 5.12.2024

PLUS: The Tech-Driven Solutions Alleviating The Winter Pressures of the NHS

Digital Health

Welcome to Digital Health, your weekly newsletter offering essential news, insights, and updates for UK healthcare professionals navigating the shift to digital.

HEALTHCARE MANAGEMENT

The NHS faces severe staffing and financial challenges with over 100,000 vacancies in England, leading to increased costs and locum dependency. This affects patient care quality, workforce morale, and financial sustainability. Addressing these issues is essential to maintaining a capable and motivated health service.

TERN Group offers a tech-driven solution, integrating training, migration support, and job placement to supply permanent healthcare staff efficiently and cost-effectively. By prioritising ethical recruitment and using digital tools, TERN aligns international staff with NHS standards, reducing locum reliance.

AI and technology are key in reducing costs and improving care. Their use streamlines recruitment, enhances workforce stability, and allows for capacity building and retention, vital for the NHS's future resilience, sustainability, and effective healthcare delivery.

HEALTHCARE INNOVATION

New research from Zerenia, a leading UK medical cannabis clinic, reveals that 4 in 5 pain sufferers have experienced significant pain reduction thanks to the speed and convenience of telehealth services. The study also shows 70% of patients are highly satisfied with telehealth, while 30% find virtual consultations as effective as in-person visits.

Telehealth, which leverages digital tools to provide instant healthcare access, has been pivotal in reshaping the UK's health system, particularly post-COVID-19. Patients now embrace a tech-driven, proactive approach to managing their health.

HEALTHCARE PERFORMANCE ANALYSIS

The NHS in England faces significant challenges entering winter, with metrics showing mixed trends. A&E attendances and GP demand are at record levels, causing concern. Improvements in diagnostics and ambulance response times offer some positives, but increased pressure on emergency services and waiting lists underscores the need for urgent measures.

DIGITAL TRANSFORMATION

Accessing public services often means navigating disconnected systems and outdated processes. Digital transformation efforts frequently prioritise technology over addressing the needs of the people they serve. By focusing on citizens rather than systems, governments can build trust, improve outcomes, and strengthen communities.

A citizen-centric approach to digital transformation involves engaging with citizens to co-design services and leveraging technology like Gen AI to reduce inefficiencies. For example, Agilisys’s tools for creating Education, Health, and Care Plans (EHCPs) streamline administrative tasks, allowing staff to spend more time personalising services and improving outcomes.

Key principles for successful transformation include flexibility, transparency, and addressing systemic inefficiencies. Agilisys’s expertise in integrating Gen AI and scalable solutions for public sector organisations showcases how these ideas can be effectively implemented, ultimately delivering services that meet citizens' needs while fostering trust and efficiency.

HEALTHCARE SECTOR NEWS

A Health Foundation report shows 75% of the UK public support sharing health data for AI in the NHS. However, trust in software companies is low, and socio-economic disparities affect support. Engagement with diverse groups is crucial to leveraging AI without exacerbating healthcare inequalities.

Hi, I’m Ibby, Head of Go-To-Market for our Generative AI tools at Agilisys Transform. Before joining, I was experimenting with GenAI in the Mayor of Newham’s office, working to improve citizen outcomes for a bustling borough of over 300,000 people. Now, as I dive into the world of local government innovation, I’ll be sharing the cool things I discover along the way.

The SEND Crisis - Why We Can’t Wait

The SEND system is failing the very children it was designed to support. Delays in diagnosis and care leave parents, particularly mothers, overwhelmed as they navigate a labyrinth of paperwork and bureaucracy just to secure the help their children deserve. Many are forced to quit their jobs to fight for basic rights, sacrificing their own futures while the system struggles to keep up. Meanwhile, the much-needed systemic reforms are still years away. Families can’t afford to wait that long, and neither can our children.

What frustrates me most is seeing how generative AI is already transforming industries in the private sector. From improving customer service with personalised support to streamlining operations and enhancing data accuracy, I’ve witnessed first-hand how this technology unlocks efficiencies and drives innovation. There’s no reason it can’t do the same for SEND. Tools like EHCP Plus, which have been developed to speed up the drafting of Education, Health, and Care Plans, are just the beginning. By slashing the time spent on paperwork, caseworkers could focus on what truly matters: supporting children and families when they need it most.

We can’t let generative AI remain a tool of profit-driven industries while public services are left behind. The SEND crisis demands bold action now, and technology like EHCP Plus is a critical part of the solution. For families trapped in this broken system, every day matters. It’s time to ensure that generative AI isn’t just a private-sector success story but a catalyst for better lives and brighter futures for our children.

👉 Keep up with Agilisys Transform on their website or on LinkedIn.

PARTNERSHIP NEWS

The Social Care Institute for Excellence (SCIE) has partnered with Agilisys to transform social care with Generative AI. Unveiled at the NCASC conference, this collaboration promises to cut admin tasks and empower professionals to focus on personalized care.

With tools like Agilisys’s QuickAction already reducing workloads by 30%, SCIE CEO Kathryn Smith calls this a game-changer for tackling sector challenges. Together, they’re driving innovation to deliver better outcomes for those who need it most.